Return and Refund Policy
At Yannis Gear, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund, exchange, warranty, and return guidelines below.
1. Return Window
You have 3 days from the date of delivery to initiate a return or exchange for any items purchased from Yannis Gear.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as you received it.
- The item must be in its original packaging with all tags attached.
- You must provide proof of purchase (receipt or order confirmation).
3. Refunds and Exchanges
- Cash on Delivery: Since we only accept cash on delivery (COD) payments, refunds will be processed as cash refunds at the time of return.
- Refunds will be issued within 7-10 business days after we receive the returned item and confirm its condition.
- If you wish to exchange an item, please contact us within the return window to initiate the process.
4. Warranty
All products come with a standard warranty covering defects in material and workmanship. If you experience any issues with a product under warranty, please contact us for further assistance.
5. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at [email protected] to request a return.
- Provide your order number and details about the item you wish to return.
- Once your return request is approved, you will receive instructions on how to send the item back to us.
- Ensure the item is securely packaged for return shipping.
6. Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged.
- Items without the original packaging or tags.
- Customized or personalized items.
7. Contact Us
If you have any questions or need assistance regarding our Refund/Return Policy, please contact us at: [email protected].
